Public Service Courses

 

COURSE TITLE	PUBLIC SERVICE ADMINISTRATION
TARGET AUDIENCE	Directors and Senior Managers  in Public Service
OBJECTIVES	By the end of the course you will be able to: • Understand the socio-economic impact that governance has on civil society • Develop techniques to manage the implementation of reform in your own organisation • Introduce budgetary measures which will deliver financial savings for your department • Introduce state of the art HR practices • Reduce the incidence of corruption
PROGRAM CONTENT	• Planning and improvements in administrative strategies • Proactive Public Sector Risks Management Techniques • Policy Reform and benchmarking strategies • Effective Methods of Performance Management • Cutting Edge Human Resource Practices • Effective Leadership Skills and Behaviours • Motivation and Reward Systems • Economic Budgetary Practices • Develop Information Technology Options • Techniques to Minimise Corruption and Dishonesty • Implementing tailor-made controls • Communicating Ethics and Standards in Achieving Improved Performance • Corruption Prevention Methods and Practices • Record Keeping and Information Management • Monitoring, measurement and improvement of administrative strategies • Preventive and Corrective techniques for improvements
DURATION	3 Days
FEE	N155,000 per participant to cover Materials (Including seminar bags), Training, Lunch, Training Equipment and Certificate

 

COURSE TITLE	PRIVATISATION AND PUBLIC PRIVATE PARTNERSHIPS
TARGET AUDIENCE	Directors and senior Managers involved in the privatization processes
OBJECTIVES	By the end of the course you will be able to: • Understand the drivers behind the use of privatization and PPP in the Nigeria • Identify the success factors and also the reasons for failure of PPP projects • Analyse and develop the skills and expertise institutions need to implement these reforms successfully • Assesses and manage risks to overall policy and project risks • Understand the procurement and implementation process for PPP projects • Recognise the key regulatory issues to be addressed • Manage change by looking at the other countries’ experiences
PROGRAM CONTENT	• Background and Introduction to Nigeria’s Public Sector Reform • Concepts of privatisation and Public Private Partnerships (PPP) • Role of Value for Money and Choice in Privatisation and PPP • Examples of PPP Projects: Successes and Failures • Capacity Building and PPP • PPP – Risk Analysis and Distribution of Risk • PPP – Getting Started: Identifying Need and Business Case, Procurement and Public Tendering • The Dynamics of Public Expenditure and Privatisation/PPP • Framework for Regulation and Regulatory Issues • Privatisation and PPP: Managing Change
DURATION	2 Days
FEE	N55,000 per participant to cover Materials (Including seminar bags), Training, Lunch, Training Equipment and Certificate.

  

COURSE TITLE	CORPORATE GOVERNANCE IN THE PUBLIC SERVICE
TARGET AUDIENCE	Directors and Senior Managers
OBJECTIVES	By the end of the course you will be able to: • Understand the socio-economic impact that governance has on civil society • Develop techniques to manage the implementation of reform in your own organisation • Introduce budgetary measures which will deliver financial savings for your department • Introduce state of the art HR practices • Reduce the incidence of corruption
PROGRAM CONTENT	• Understand the Need for Policy Reform and its Impact on Economic Development • Examine Effective Methods of Performance Management • Explore Cutting Edge Human Resource Practices • Acquire Effective Leadership Skills and Behaviours • Explore Means of Motivation and Reward Systems • Examine Economic Budgetary Practices • Develop Information Technology Options in Developing Public Sector Strategy • Acquire Techniques to Minimise Corruption and Dishonesty • The Role of Decentralisation in Administrative Reform • The Importance of Ethics and Standards in Achieving Improved Performance • Understand Corruption Prevention Methods and Practices • The Importance of Good Record Keeping and Information Management in order to Improve Efficiency
DURATION	2 Days
FEE	N55,000 per participant to cover Materials (Including seminar bags), Training, Lunch, Training Equipment and Certificate

 

COURSE TITLE	ETHICS IN PUBLIC SERVICE
TARGET AUDIENCE	All cadre of employee
OBJECTIVES	Define ethics and emphasize on the various principles involved. Briefly define the major themes in ethical philosophy. Fully understand the core ethical principles and values and the use of rationalization. Define the key elements of a conflict of interest Enumerate the benefits of ethics in public service Apply techniques to challenge inappropriate behaviour Examine and discuss the development of The Nolan Principles in the Public Sector Integrate ethical values into your strategy and policy development
PROGRAM CONTENT	Role of Ethics Ethics Philosophy Learn methods to sustain an ethical workforce The importance of ethics in achieving improved performance Explore how to develop a whistle blowing strategy Understanding the Civil Service Rules and Regulations Ethics VS Values Rationalization Ethical Decision-Making Ethics and Conflict of Interest Etiquettes
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	EFFECTIVE COACHING AND MENTORING SKILLS
TARGET AUDIENCE	Middle level managers
OBJECTIVES	By the end of the course you will be able to: • Plan, implement and evaluate Coaching in your organisation • Identify training and learning needs for line managers in terms of coaching skills • Identify how the coaching can work in your organisation • Understand and use frameworks for coaching skills
PROGRAM CONTENT	Handling the difficult conversation • What is Coaching: Differences Between Coaching and Mentoring • Working with internal Coaches Leadership Development through mentoring • Developing a Coaching Culture, Overcoming Resistance to Coaching, Identifying learning needs Helping mentees own their development Ingredients for successful relationships ·         pairing mentors and mentees ·         contracting ·         managing the relationship Establishing mentoring in your organisation ·         getting the design right for your organisation ·         what needs to be communicated and to whom? ·         responsibilities of mentors and mentees ·         ongoing mentor support ·         evaluation ·         avoiding typical problems Managing mentoring meetings Measuring Managers's Performance in Developing Staff
FEES

 

COURSE TITLE	BENCHMARKING FOR PUBLIC SERVICE  IMPROVEMENT
TARGET AUDIENCE	Directors and Senior Managers
OBJECTIVES	By the end of the course you will be able to: • Conduct a study and review of competitors and their competencies • Identify gaps in performance • Improve on service delivery by making positive contributions towards a benchmarking exercise • Apply benchmarking techniques in reviewing organisational performance • Continually monitor and review performance and formulate strategies for improvement
PROGRAM CONTENT	• Benchmarking theory and Processes • Recognising the Need for Benchmarking • Scoping Benchmarking Activity, Data gathering, Analysing and identifying best practices • Types of Benchmarking • How to conduct a study • Identifying best companies, Competencies and Competition • Objective Analysis of Service Delivery • Reviewing performance, identifying gaps in performance • Developing performance improvements • Implementing and monitoring progress on performance structures • Preparation and presentation of action plans
DURATION	2 Days
FEE	N55,000 per participant to cover Materials (Including seminar bags), Training, Lunch, Training Equipment and Certificate

 

COURSE TITLE	MODELING OPERATIONAL PROCESSES
TARGET AUDIENCE	Directors and Other Managers
OBJECTIVES	organisation functions effective on the foundation of processes and procedure. Any break in the processes may affect the effectiveness and efficiency of the productivity of the organization. Hence understanding the process is very essential. Participants from the training would understand how to: Set the process rule Handle the inherent challenges in the process Detect inappropriate workflows Identify I.T system requirement
PROGRAM CONTENT	Definition of a process Identifying processes Modelling organizational processes Documenting processes Identifying process steps Overview of different modelling techniques Detailed modelling - rules and guidelines Process modelling problems - handling detail Supporting documentation Evaluating and improving process Problem analysis Identifying inappropriate workflows Identifying inappropriate IT support Documenting IT systems requirements
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	STRATEGIC PLANNING
TARGET AUDIENCE	Executives Directors, CEO, General Managers and Head of Departments
OBJECTIVES	Understand the definition of the corporate objectives, ethos, and targets as well as develop the strategies to achieve these targets by review the past performance to project into the future.
PROGRAM CONTENT	·         Defining the Objectives and Targets ·         Forecast and Gaps ·         Company Appraisal ·         Business Environment Appraisal ·         Evaluation of Selected Strategies ·         Developing the Action Plan
FEES	N55,000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	PROFESSIONAL WRITING SKILLS
TARGET AUDIENCE	Junior Officers
OBJECTIVES	Writing, as a form of communication, is a permanent form of expression, which ‘speaks’ before we are heard. Many business write-ups are void of meaning or purpose because the writer is not conscious of the fact that the reader is mindful of some facts and only considers “What’s In It For Me (WIIFM)”. This programme will help participants develop their business writing skills. The ultimate goal is to improve communication effectiveness by improving the writing skill of the participant thereby maximizing your Return on Investment.
PROGRAM CONTENT	Planning your Writing for Success: begin with the client in mind Opening and Closing Effectively Using Punctuation Marks to vary the Phrases, Clauses and Sentences Speed reading: a useful writing skill Using the Email Effectively Writing: get to the point fast Essential Flaws in Writings. Packaging a Professional Business Write-ups Writing reports, Letter and Memos
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

GENERATING VALUE FROM PROCUREMENT
TARGET AUDIENCE	Procurement Managers /Officers
OBJECTIVES	By the end of the course you will be able to: • Better administer the procurement process to meet the expected objectives of stakeholders • Agree on objectives, requirements, plans and specifications • Understand and apply quality standards both in negotiation and procurement of services • Evaluate the current procurement system and offer options to aid effective procurement
PROGRAM CONTENT	• Procurement of Professional Services: the Range of Different Tender Processes • Hiring Professional Services, Purchasing Goods and Works • Reviewing Best Practices, Cost and Value as a Selecting Factor • Pricing Methods • Selection Procedures, Local and National Preferred Supplier Capacity • Building a Supplier List, Buyer-Vendor Contracts for Long Term Engagement • Terms of Reference, Evaluation of Proposals • Negotiation and Communication Skills • Outsourcing • Contract Provisions, Procurement of Services, Monitoring and Supervision of Consultants • Elements of a Legally Enforceable Contract, Terms and Conditions, Interpreting Legal Provisions • Discussions and Exercises • Case Studies • Preparation and Presentation of Action Plans
ORIGINAL FEES	N55, 500 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	PROJECT IMPACT ASSESSMENTS AND EVELUATION TECHNIQUES
TARGET AUDIENCE	Monitoring and Evaluation Officers
OBJECTIVES	Understand how to align with results-with deliverables Utilize  evaluative knowledge and learning around outcomes, and Identify the rationale for the innovations, as well as their practical application. Apply practical approaches for communicating M&E findings
PROGRAM CONTENT	Introduction to M&E Concepts Logical Models and Evaluation Questions Indicators and Measurement Research Designs Data Collection Strategies Reconstructing Baseline Data Sampling Data Analysis Strategies The Practice of Impact Evaluation Reporting Results & Utilization Coordinate Action Planning Session Managing M&E Activities
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	E-GOVERNMENT: STRATEGY AND IMPLEMENTATION
TARGET AUDIENCE	Directors and
OBJECTIVES	By the end of the course you will be able to: • Identify the use of E-government in improving public service delivery • Develop strategies in implementing E-government in local and central authorities • Offer direction in planning accessible web portals and the dissemination of information to the international community • Manage the process of developing a strong E-government presence and improving public procedures
PROGRAM CONTENT	• Introduction to E-Government • Building a Case for E-Government: The Pros and Cons • E-Government Concepts • Creating a Blueprint for E-Government • Policy Creation and Analysis • Designing and Implementing E-Government • Case Studies • E-Government and The Public Sector • Enabling Environment for E-Government • Computerisation: Personnel and Infrastructure • Public Service Delivery: Improving Standards Through E-Government • Leadership, Change and Challenges • Freedom of Information and Transparency • E-Government and World Governments • Achieving Global Standards
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	DEVELOPING COMPETENCY MANAGEMENT FRAMEWORK
TARGET AUDIENCE	Middle Managers
OBJECTIVES	By the end of the course you will be able to: By the end of the course you will be able to: • Analyse and implement job competencies • Understand competency based recruitment • Apply competence management principles for improved performance
PROGRAM CONTENT	• Job Competencies and Frameworks • Implementation of Job Competencies and Frameworks • Preparing Job Descriptions and People Specifications • Types of Recruitment Interviews • Job Analysis and Overview of Job Evaluation • Understand the Uses of Assessment and Development Centres • Diversity Issues; Ensuring Equality of Opportunity • Interview Techniques to Enable Control of the Interview But Also Motivate the Interviewee
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

 

COURSE TITLE	RECORDS AND INFORMATION MANAGEMENT
TARGET AUDIENCE	Middle Managers
OBJECTIVES	By the end of the course you will be able to: • Understand the objectives and value of records management • Carry out information surveys • Develop sustainable policies on records and improve their management • Understand how records underpin accountability and Freedom of Information requirements • Identify management issues associated with the use of electronic records, including email • Understand the key features and benefits of Electronic Documents and Records Management Systems (EDRMS) • Assess the risks associated with the use of email and other electronic document and records management technologies
PROGRAM CONTENT	• The Importance of Records and Information as a Vital Resource • Records Control Systems • Classification Systems • Retention and Disposal Policies • Records Appraisal and Archiving • Carrying Out Information Audits • Electronic and Paper-Based Records: Similarities and Differences • Risk Associated with Electronic Records • Opportunities Associated with Electronic Records • Email: Friend or Foe • EDRMS - Developing a Business Case • EDRMS - Building a Requirement Specification • EDRMS - Implementation and Change Management
FEES	N55, 000 per participant, 20% discount for 2-4 or and 30% for more than 4 participants.

For enquiry or customize courses: info@dutconsulting.com  or  +23408189870109 DU&T Consulting 5 Afisman Drive, Anifowose, Ikeja, Lagos.