Cognicert ISO 9001:2015 Quality Management System Lead Auditor Course

Cognicert Limited www.cognicert.com Lead Auditor Course COURSE OBJECTIVES The “ISO 9001:2015  Lead Auditor” course provides comprehensive training in the ISO 9001:2015  standard and all its requirements from the auditor's point of view, as well as basic skills necessary to complete an internal audit. It's a practical-oriented training that should be considered "a must" for every ISO 9001 auditor. This intensive course is specifically designed to train corporate staff to serve as internal ISO 9001 auditors (as required by ISO 9001:2015 ). The interactive training program, complete with quizzes, will provide the necessary technical knowledge and understanding of all ISO 9001:2015  requirements to perform a complete ISO 9001 audit. This ISO auditor training should be taken by each employee appointed as internal ISO 9001 auditor to:

• Learn how to audit each and every ISO 9001:2015 requirement;
• Learn basic auditing skills;
• Satisfy the ISO 9001:2015 requirement on internal ISO Auditor training.
• To develop skills for conducting internal audits Of ISO 9001: 2015 Quality Management System.
• Auditing process and techniques
• Auditor’s skills and techniques
• To examine the requirements of ISO 9001 from an Internal Auditor Perspective
• Auditing reports process, corrective action and follow-up
• Learn how to plan and conduct an internal ISO 9001 audit, and how to report audit results;
• Learn how to effectively use root cause analysis as part of the ISO 9001 quality procedure on corrective action

WHO NEEDS THIS COURSE? • Persons responsible for conducting internal and external audits according to ISO 9001 requirements • Persons involved in the quality management systems ISO 9001:2015

COURSE CONTENT

Lesson 1: Background and Development of ISO 9001:2015 Definition of ISO History of Quality Major Changes in ISO 9001:2015 The Quality Management Principles Benefits of ISO 9001:2015 Types Of Audits Why Management System Audits are needed Lesson 2: Introduction to the Requirements of the ISO 9001:2015  Standard Interpretations of Key Terms Elements of a Quality System The ISO 9001:2015  Standard Eight Principles of Quality Management Continual Improvement Cycle Quality Management Process Model Quality System Requirements The Documentation Requirements of ISO 9001:2015 Management Responsibility Resource Management Product Realization Measurement, Analysis and Improvement Lesson 3: The Process Management Approach Process Management Approach The Planning Phase Establish Process Measurements Analyze the Process Design or Redesign the Process Process Mapping Lesson 4: Introduction to Document Control Elements of Documents Process Approach to Documentation Identifying Documents and their Owners Types of Documents Master Document List Document Control Revisions and Maintenance Tips for Document Writers Lesson 5: Introduction to Management Review Making Management Review relevant to Management What will be reviewed? Establishing the Objectives Planning the Management Review Output of Management Review Lesson 6: How to Deal with External Auditors - A Basic Guide for Internal Auditors What is an External Quality Audit? What should an Employee expect during an Audit? How should Employees interact with Auditors? Lesson 7: ISO 19011:2011 Fundamentals of Internal Auditing Decide how to Audit Principles of Auditing Managing an Audit Programme Preparation & Planning Of Audits Preparation Of checklist Lesson 8: ISO 19011:2011 and ISO 17021:2018 Audit Activities Identification of Non-Conformities [N/C's]. Documenting the Audit (Audit Report) Conducting Audit Follow-Up Practical Auditing Exercise Competence and Evaluation of Auditors. Lesson 9: Creating a Corrective Action Plan Who participates? Developing a Plan Using the Form What is Root Cause Analysis? When (and when not) to use Root Cause Analysis The Root Cause Analysis Process How to construct a Root Cause Analysis Checklist Examples of how a well-run Root Cause Analysis Process works Corrective and Preventive Actions

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