Effective Debt Recovery Strategies Course
Develop practical knowledge for your next professional step.
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Your course outline
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Read the existing course outline
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
- Identify the requirements for legally binding security documentation.
- Identify the contractual capacity of individuals and non-individuals.
- Understand the application of the legislation in the repossession of goods.
- Administer pre- and post-possession notice requirements.
- Apply the relevant legislation in the repossession of goods.
- Debt Collection in Nigeria.
- Good Collection Practices.
- Methods of Correspondence.
- Debtor Communication.
- Debt Collection Industry Overview
- Professional Process
- Changing the Face of Debt Collection
- Process Documents Relating to Goods and Services
- Receive and Record Receipts
- The Concept of a Budget
- Analyse Budget Needs
- Present and Justify a Proposed Budget
- Evaluate Debtor Accounts
- Profile Debtor Accounts and Maintain Records
- Diarise Procedures
- Detailed Statement of Accounts
- Adjust Claims and Update Amounts
- Monitor and Control Expenses
- Handling Debtor Queries and Objections.
- Legally Binding Security Documents
- Contractual Capacity of Individuals
- Contractual Capacity of Non-Individuals
- Repossessions of Goods under a Credit Agreement
- The Legislation in Repossession of Goods
- Pre-Possession Notice
- Post-Possession Notice
- Application of the Legislation
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Effective Debt Recovery Strategies Course
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