qamThe Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

Course Objectives

  • Understand the content covered by the seven main domains in the CMQ/OE Body of Knowledge.
  • Become familiar with questions similar to those within the ASQ CMQ/OE exam.

Course Content

  1. Leadership
    1. Organizational Structures
    2. Leadership Challenges
    3. Teams and Team Processes
    4. ASQ Code of Ethics
  2. Strategic Plan Development and Deployment
    1. Strategic Planning Models
    2. Business Environment Analysis
    3. Strategic Plan Deployment
  • Management Elements and Methods
    1. Management Skills and Abilities
    2. Communication Skills and Abilities
    3. Project Management
    4. Quality System
    5. Quality Models and Theories
  1. Quality Management Tools
    1. Problem-Solving Tools
    2. Process Management
    3. Measurement: Assessment and Metrics
  2. Customer-Focused Organizations
    1. Customer Identification and Segmentation
    2. Customer Relationship Management
  3. Supply Chain Management
    1. Supplier Selection
    2. Supplier Communications
    3. Supplier Performance
    4. Supplier Improvement
    5. Supplier Certification, Partnerships, and Alliances
    6. Supplier Logistics and Material Acceptance
  • Training and Development
    1. Training Plans
    2. Training Needs Analysis
    3. Training Materials, Development, and Delivery
    4. Training Effectiveness and Evaluation

Registration details for Certified Manager of Quality and Organizational Excellence (CMQOE)

Classroom Session in Nigeria (This includes all materials, Review Questions and Exam Guides). N250,000

Exam Registration Details

Membership Registration with ASQ Associate/ Full $99 / $159
Exam fee to ASQ: Actual Fee: $568 Members Fee:  $418       / Retake: $368



Lagos Week days: 24-28 February,2018 March 3, 2018 January 12, 2018 January 17, 2018
Lagos Week days: 29 September- 3 October, 2018 October 6, 2018 August 17, 2018 August 22, 2018


COMPUTER-BASED EXAMINATION                                                                                                            

Lagos 12-17 January, 2018 January 5 – 21, 2018 December 8, 2017
March 2 – 18, 2018 February 2, 2018
28 April- 2 May, 2018 May 4 – 20, 2018 April 6, 2018
14-18 July, 2018 July 6 – 22, 2018 June 8, 2018

Venue: DU&T Hall, Ikeja, Lagos.
Registration Details: DU&T Consulting, 0016102526 GTBank Plc
Enquiry: 08033746076, 08182704266 or

DU&T Consulting, 5 Afisman Drive, Anifowose, Ikeja, Lagos.


‘Dear John, This is to informed that i passed my ASQ Certified Manager of Quality and Organizational |Excellence. Thanks for the input of DU&T Consulting support through their training program.’

-Francis Akpomedaye ASQ CMQOE, Projects Quality Manager at ExxonMobil